Exchanges, Returns, & Cancellations

Cancellations

We understand that sometimes you just have to cancel an order. To do so, we ask that you contact us as soon as possible. We have a fast turn around time, and ask that you contact us within 5 hours after the order was placed. Once an item has been packaged and shipped, there's no guarantee we'll be able to catch and cancel your order.

What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

What cannot be returned: No returns will be accepted after 10 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Returns for refund: must be made within 10 days of receipt of purchase.

Returns for exchange or store credit: must be made within 10 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

  1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

Solutions & More - Returns
1050 E. Cypress st
Covina
California 91724
United States

Questions?

You only have to give us a call at (877) 564-4443 or e-mail us at customerservice@solutionsandmore.com and we'll help you out!

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